Short-term rental management services

Everything it takes to run a holiday rental in Hokkaido, and a clear line between what our fee covers and what is billed at cost.

Listing, pricing and bookings

Listing setup
Titles, descriptions and house rules in English, Japanese and Simplified Chinese, on Airbnb and Booking.com. Listings are created in your name where the platform allows, with us added as co-host.
Nightly pricing
Rates reviewed every day against nearby listings, with rules for minimum stays, powder weeks, Chinese New Year, school holidays, Snow Festival and summer events.
Calendar and channels
Calendars synced across platforms to stop double bookings, with your own stays blocked on request.
Photography
Our team shoots real estate photography for a living. Full management and Premium include a winter and a green season photo set.

Shot by Property Media Japan, our real estate photography team. These are examples of our photography, not properties we manage.

Messages
Enquiries and guest messages answered 7 days a week in English and Japanese, and in Chinese with translation support, with an emergency line during stays.
Checks and register
Each guest's name, address and contact details recorded (plus occupation for minpaku). For foreign guests without an address in Japan, nationality, passport number and a passport copy, as lodging law requires.
Arrival
Keyless entry with a code that changes for each booking, a digital house guide, and an in person welcome on Premium.
House rules and neighbours
Quiet hours, parking and rubbish rules explained before arrival. Complaints from neighbours are answered at any hour, and a team member or local partner goes to the property within the time the licence rules require.

Cleaning and linen
Checklist cleaning and commercial linen after every stay, paid for by the guest cleaning fee, then inspected with photos.
Consumables
Toilet paper, soap, coffee and similar restocked and billed at cost on your statement.
Maintenance
Small fixes arranged with local trades. Jobs over ¥30,000 need your approval first, except emergencies.
Winter care
Snow clearing, roof snow checks, heating checks and draining water pipes when the property is empty (水抜き), as a package priced for the season. Extra roof clearing after exceptional snowfall is quoted in advance.

Licence
We check whether the property suits a ryokan licence or a minpaku notification, introduce a licensed administrative scrivener (行政書士), and help with access and scheduling. The scrivener prepares, files and invoices the application directly. Our paid licence-ready setup then handles the physical work: fire safety equipment, check-in system and inspections.
Fire safety
Alarms, extinguishers and evacuation signs checked against the fire department certificate (消防法令適合通知書) before the first guest.
Accommodation tax
Hokkaido and many towns charge accommodation tax per guest night (Kutchan as a percentage of the room charge), and Airbnb does not collect it in Japan. We charge it with each booking, show it separately on your statement, and give you the monthly figures. As licence holder you file the return, or your tax accountant does.
Business rubbish
Where the town requires a licensed commercial waste collector rather than household collection, we arrange the contract and show the cost on your statement.
Minpaku manager registration
If you do not live in a minpaku property, Japanese law requires a registered minpaku manager (住宅宿泊管理業者). We take on minpaku properties only while we hold that registration or through a registered manager, and the number goes in your agreement. Ryokan licensed properties need no such registration.

Fee coverage by plan
Item	Co-host	Full management	Premium chalet
Listing, pricing and guest messages	Included	Included	Included
Guest register and ID checks	Included	Included	Included
Professional photos	From ¥50,000	Winter and green season sets in year one	Winter and green season sets in year one
Cleaning team and inspections	Your own team	Arranged, paid by guests	Arranged, paid by guests
In-person welcome	Not included	Not included	Included
Concierge for guests	Not included	On request	Included
Repairs, utilities, consumables	Billed to you directly	At cost, no markup	At cost, no markup
Winter care package	Not available	Fixed price add-on	Fixed price add-on

Tell us about the property and we will recommend one in the estimate.